“The business reputation of 20 years can be ruined within 5 minutes”, Oregbesan Julius.
At yesterday’s seminar, the school head explicitly explained why every staff member in the school should prioritise the school customers.
According to him, “Customer satisfaction is an indicator of a brilliant performance. And when we talk about CS, it is in all aspects: academic and co-curricular activities. This is exactly what the customers (parents) employ to measure the quality of the services provided by the school.”
He further explained that a school business is a highly competitive one. “With schools almost on every street, it is essential that the existing customers are satisfied. Once they are satisfied, they make referals to friends and relatives,” he added.
Customer satisfaction in any business is inevitable. No business can grow without CS. It’s absence can jeopardize and damage the reputation of the business.
How to Satisfy Customers
Mr Oregbesan Julius Gbenga clearly explained to the teachers that two things can help satisfy the customers: reduction of complaints from parents and treating them with respect. At the seminar, teachers were advised to put in their best in all the school activities in order to reduce complaints from parents. He said teachers needed to be committed, and this should be demonstrated in their lesson delivery and other activities in the school. He therefore added that the parents and the pupils must be treated with respect.
The two-hour training was an interactive one.
